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How can we help you? : a toolkit for establishing a local government one stop desk


Document type: report
Download file(s): 480511 (921 KB)
Abstract: Local governments across the world consider high quality service delivery to their citizens as one of their first and foremost tasks. VNG International has supported numerous local governments in achieving this goal by establishing so-called "one stop desks", considered to be one of the most effective and efficient instruments for citizen-friendly service delivery. A one stop desk is an office where citizens can go to obtain or ask for local government products and services. VNG International has developed a new toolkit, "How can we help you? A toolkit for establishing a local government one stop desk", which presents the step-by-step approach VNG International has developed over the years in various projects, mainly in Central and Eastern Europe. Its final objective being the creation of fully operational one stop desks wherever these may be needed.
Note: Contrib.: S. Maathuis, C. Vis
Authors: Hecker, J. , Netolick√Ĺ, M.
Keywords: government , policy
Language: eng
Organization: VNG International
PAGE: 34
Place: The Hague
Publisher: VNG International
Year: 2010
Region: Eastern Europe
Right: © 2010 VNG International
Subject: Development Cooperation General
Title: How can we help you? : a toolkit for establishing a local government one stop desk