Innovative™, part of Clarivate™, recently launched new SMS and telephony notifications for Polaris library patrons through Innovative Phone Alerts.
Three Polaris libraries participated in beta testing of the new alerts through a variety of combinations: SMS notifications, outbound phone notifications, and inbound phone answering.
These new solutions are modern, cloud-based options with easy set up and management for library staff. They integrate with the Polaris notices and policies and can be scheduled to send on a recurring time that works for the library. This means wherever patrons are, they can be conveniently informed when their library hold is ready, or reminded when checked out materials are due.
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