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SNV’s primary process : corporate standards

Document type: policy_doc
Download file(s): 116957 (1079 KB)
Abstract: A task force within SNV elaborated organisation-wide standards for procedures, documents and responsibilities with regard to SNV’s capacity development services. The result is this document which contains corporate standards for SNV’s work at strategy, client and assignment level. The guiding principle of the task force for operationalizing the AAA model was the need to “…create room for professional creativity whenever possible, and to set standards whenever needed from a perspective of quality assurance, accountability, efficiency and organisational learning.” The corporate standards included in this document focus on processes and are in themselves not sufficient to achieve a quality service. Other prerequisites are sector specific expertise and SNV’s values. Furthermore, this document focuses on the primary process that is at the interface between SNV and other external actors, including partners. It does however not describe all the internal administration and support processes that underpin a high quality service such as the administration of time, filing of documents, performance appraisal & development, budget control, and how to conduct meetings at the level of portfolios and management teams. It is only since the year 2000 that SNV has adopted the provision of capacity development services as its core business. Before that SNV was very much involved in implementing projects, an approach that was abandoned because it put SNV too much in the driver seat of development. SNV chose for a more supportive role. Now, through strengthening the capacity of carefully selected clients, SNV contributes to poverty reduction and improved governance. Crucial for success is the way SNV selects clients, acquires and supports them, sets targets and demonstrates results. We call this SNV’s primary process.
Corporate author(s): SNV
Category: Policy
Keywords: aid programmes , capacity building
Language: eng
Organization: SNV - Netherlands Development Organisation
PAGE: 82
Place: [Den Haag]
Publisher: SNV
Year: 2007
Right: © 2007 SNV
Subject: Development Cooperation General
Title: SNV’s primary process : corporate standards