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E-Service delivery : a manual for delivering E-services as a local government in the digital information society


Document type: book
Download file(s): 480509 (2252 KB)
Abstract: This publication has the objective of offering a practical and useful instrument to local governments which are willing to deliver their services by making use of the digital infrastructure. Since organizations and citizens increasingly make use of the wide range of opportunities offered by digital information exchange, it has become one of the main priorities of national and local governments all over the world to make use of the internet in various fields. As delivering services to citizens is one of the most important responsibilities of local governments and involves information exchange, it easily fits the profile of a main target field in terms of e-governance.
Authors: Voogd, M. , Bac, J. , Zaal, J. , Andreeva, K.
Category: General
Keywords: government , information and communication technologies
Language: eng
Organization: VNG International
PAGE: 72
Place: The Hague
Publisher: VNG International
Year: 2007
Right: © 2007 VNG International
Subject: Information, Knowledge and Communication
Title: E-Service delivery : a manual for delivering E-services as a local government in the digital information society